Frustrated that you never hear
from your telecom sales rep?
We build relationships and stay in touch, helping customers choose quality solutions, manage
implementation, ensure correct billing and providing help desk support.
Frustrated by constant vendor
management turnover?
Revenir maintains clear documentation on all issues and manages any transition in the
vendor sales team, which means peace of mind.
Frustrated by vendors over
promising and under delivering?
We understand how critical telecom services are. We are in the trenches with our customers, day or night,
365 days a year. When customers call for help, their issue is our issue until resolution is reached.
Do you have a backup &
disaster recovery plan?
Network failure is not an option. Revenir helps customers acquire redundant infrastructure including
proper and timely backups of data and disaster recovery solutions.

Welcome

Revenir means to return, and represents a return to high integrity and building long-term, productive customer relationships with our vast knowledge of the telecom space.

Revenir helps customers to better manage every aspect of their telecom services. We assist customers with building out and expanding voice and data networks, call centers, and cloud solutions. We provide project management for telecom related projects and help desk support. We also provide telecom expense management and invoice management.

Revenir is a trusted partner focused exclusively on our customers’ best interests. We follow through and honor our commitments, which is not a common vendor trait in the telecom space. Do yourself a favor. Return to a telecom service vendor that does things right and thoroughly understands the telecom environment and how to make it work for your business.

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Revenir: A return to how Telecom Management should be

Services

We help our customers build data networks, call centers, cloud solutions, voice networks, and provide professional services. As an agent, we have contractual relationships that allow us to represent multiple service providers including:

Data Networks

There are multiple ways to connect remote sites and allow for the sharing of data. Solutions should take into consideration bandwidth requirements, technology availability, performance, and price. Solutions from vendors include:

Data Networks

Internet

Connectivity for browsing, email, applications, backup, and commerce.

MPLS

A protocol for speeding up and shaping network traffic flows. MPLS allows most packets to be forwarded at Layer 2 (the switching level) rather than having to be passed up to Layer 3 (the routing level).

Virtual Private Network

Network that uses the Internet to provide remote offices or individual users with secure access to their organization's network.

Metro Ethernet

Multipoint network based on Ethernet standards.

Licensed Microwave

Wireless connectivity that requires regulatory approval before deployment.

T-1 to OC-768

Digital transmission service with data capacity of 1.54 Mbps to 40 Gps

Cellular

Wireless bandwidth offered by the major cellphone companies. Most often used as a redundant connection.

Server Colocation

Outsourced facility that provides space, power, cooling, physical security, and network connectivity for mission critical servers, backup equipment, and other telecommunications equipment.

Cloud Solutions

Cloud computing is the latest buzz. This simply refers to storing and accessing data and programs over the Internet, instead of your computer's hard drive or local data network.

Cloud Solutions

Microsoft office 365

Subscription plans that include access to MS Office applications plus Lync web conferencing, Exchange Online hosted email for business, and additional online storage with OneDrive and Skype.

Virtual Data Centers

All the traditional features of a world class data center offered as a service to customers without the cost to build or maintain the facility.

Virtual Desktop

Web based access to a computer hosted in the cloud. Accessible from any internet enabled device. Application and backup managed by the service provider.

Virtual Servers

Web based server technology that is provided as a service but is owned and maintained by service provider. A cost effective way to quickly gain computing power without capital expense that is leased on an as needed basis.

Remote Backup & Recovery

Onsite and offsite backup of critical data available for partial or complete restoral as needed on demand.

Business Continuity Planning

A defined plan with related processes and equipment to be used in the event of a serious accident or disaster that would otherwise interrupt the operation of a business.

Server Colocation

Outsourced facility that provides space, power, cooling, physical security, and network connectivity for mission critical servers, backup equipment, and other telecommunications equipment.

Call Centers

We help our customers build call centers solutions with either facilities based or cloud based solutions. Technology solutions include Automatic Call Distribution (ACD), Integrated Voice Response (IVR), Call Analytics, Customer Relationship Management (CRM) integration, Performance Reporting, Network Connectivity, etc. We have worked with customers that have as few as 10 seats in their call center to as large as several hundred seats with full redundancy.

Cloud Based Call Center

Cloud Based

Cloud based call centers are turnkey solutions “in a box,” leased by the service provider to the customer. The application is hosted and managed by the service provider.

Facilities Based Call Center

Facilities Based

Facilities based call centers are custom built and owned by the customer. Best of bread vendors are selected for products and services that meet the unique needs of customers and then integrated into a common platform.

Voice Networks

Voice networks are the interconnection of phone companies and service providers from around the world. Service providers can offer traditional business and consumer dial tone and cellular services. More advance voice solutions include sending voice calls over the internet or private data networks. Customers should consider voice quality, reliability, price, performance, and redundancy when choosing a technology for mission critical voice communication!

PSTN Network

PSTN

In most cases, calls travel over the Public Switched Telephone Network (PSTN). Common technologies for enterprises to connect to the PSTN include PRI’s, POTS, and Cellular. More advanced technologies include SIP, VoIP, and Hosted PBX solutions.

Video Conferencing

Video Conferencing

If a picture is worth a thousand words, real-time sharing of thoughts and images during a conversation is priceless. Video conferencing can be as simple as web-based sharing of desktops, files, and camera images or as complex as dedicated multipoint high-resolution video.

Audio Conferencing

Audio Conferencing

Business and personal relationships are most effective with clear communication. In many cases, decisions are made with collaboration between multiple people. Audio Conferencing is an efficient way for people to communicate without unproductive time lost due to travel.

Professional Services

Professional Services

We help our customers evaluate their needs for voice, data, internet, and cloud related projects. We manage projects such as; design, vendor selection, inventory management, cost savings, help desk support, and MAC requests.

Integrity: The quality of being honest and having strong moral principles

About

Revenir was founded by Bob Sessions in 2002 with the goal of helping customers better manage their telecom services.

Bob is a graduate of Boston University and Cleveland Saint Ignatius. He has been in the telecom business since 1990 with employment at Ohio Bell (Now AT&T), Verso Technologies (Systems integration and network management company), and Alcatel USA. His roles have included managing technicians in Ohio Bell’s outside plant and service representatives in their call centers, and providing project management for the installation of complex voice and data systems. He has been in sales roles with Verso Technologies and Alcatel USA. As an entrepreneur he founded Revenir and is actively involved in all roles including business development, customer support and operations.

Revenir has developed proprietary web-based technology that allows the company to efficiently manage their customer’s telecom environment. Revenir Account Manager™ is a SQL based application that allows for the tracking of customer’s telecom inventory including all accounts, all vendors, all services, all customer and vendor contacts, invoice images, payment detail, payment history, etc.

Bob lives in Lakewood, Ohio with his wife and three kids who range from grade school to high school ages. He enjoys spending time with his family, sailing, and bike riding. He has participated in multiple Pan Ohio Hope Rides, and is an active volunteer with his kids sports teams and his local church.

Contact

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Fax:

(216) 274-9871

Address:

14414 Detroit Avenue
Suite 203
Lakewood, OH 44107

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